About Us
Information about Care at Home Services as a company
History
Care at Home Services (South East) Ltd was formed in 1993, as a privately owned family company supplying care within the local areas of Bexhill, Hastings & St Leonard’s.
Over the years since inception, further offices have been added in the towns of Crowborough and Tunbridge Wells and the company is now one of the leading providers of care to service users funded by East Sussex and Kent County Councils, as well as having a growing private base.
In 2009, we completed the extension and refurbishment of our head office in Bexhill to accommodate the extra support staff needed to cope with the expanding workload resulting from block contracts awarded in 2007 by East Sussex Social Services.
We strive for high standards of care and a dedication to continue to improve for the benefit of all of our Service Users. Meeting the needs of our Service Users is of paramount importance and this is achieved by selecting the right care staff with the experience and skills to meet those needs.
In recognition of this overriding aim, in 2008 Care at Home Services won the Sussex-Enterprise sponsored large employer training category in the Sussex Spring
Awards which recognise excellence in work-based learning. Subsequently, in December 2009, we achieved our Investors
In People award.
We continue to play an active role in our local communities by supporting various local initiatives and
charities.
Investors In People
In 2009 we achieved the Investors In People standard.
The UK’s leading people management standard, Investors in People, provides a simple and flexible framework, helping thousands
of organisations of all sizes in all sectors to improve their business performance.
Comments from the IIP Recognition Panel: "Congratulations on an excellent report. Clearly your company invests heavily in its people from the outset with excellent induction procedures. This is maintained throughout their career, resulting in loyal, proud and motivated individuals who feel valued and acknowledged. Well done to all
concerned". Staff
comments from the Report:  This is a very professional organisation to work for. There is a strong emphasis on Health and Safety, Managers are very supportive and they create a friendly working atmosphere."
"“My NVQ has really made a positive difference to the way I work. It makes me look at what I do and how I do it. I know this is making me a better
carer too  My clients often ask me if I am qualified and I show them my NVQ badge. This is the first qualification I have ever achieved and I am very proud of
it.” Corporate Social Responsibility
Care at Home Services (South East) supports local charity
Homecall
Homecall is a local charity that provides a home visiting
scheme for the visually impaired in Bexhill and surrounding areas.
Care at Home Services is proud to be one of the main supporters of
the charity by pledging another £5,000 last year to help keep its
important visiting service going.
Care at Home's managing partner, Deborah McDowell, said
"We first stepped in to offer our support when Jenny Private,
the Bexhill organiser for Homecall, highlighted the charity's
plight in the local newspaper in September 2008. They needed
£15,000 to safeguard the home visiting service they provide to 64
blind and partially sighted people in the area and we were pleased
to help".
Deborah has since been appointed as a Trustee for the charity.
She said "Just as Care at Home Services supports so many
people in the community with personal care and practical support,
we know how important it is for charities like Homecall to be able
to carry on their good work. Lots of people rely on it as their
lifeline".
Deborah adds "We were pleased to be up-front in pledging
our support to the charity and, thus encourage others to follow.
There are many local community members who continue to contribute
what they can to support Homecall and it would have been a tragedy
if it had to fold. We couldn't, in all conscience, watch that
happen".
"I was extremely honoured to be asked to join the Board of
Trustees as I feel it is just a small way to contribute to the
hard work already being done by a number of dedicated people who
have supported the charity for a long time".
As a testament to its success, Homecall celebrated its 25th
Anniversary in March 2010.
Visit the Homecall website at http://www.homecall.uk.com
Care at Home Services (South East) sponsors local Achievers Awards
The unsung heroes of our local communities were recognised at a
special awards evening organised by the Observer newspapers in
Bexhill and Hastings.
The Bexhill and Hastings Achievers Awards are rooted as firm
fixtures in the towns' calendars and Care at Home Services was
delighted to sponsor the 'Carer of the Year' Award at both
ceremonies. The award recognises the commitment of private
individuals to caring for family members or others in the
community.
In Bexhill, managing partner, Deborah McDowell, handed over the
award to Quentin Rollings who had been nominated by his family for
looking after his wife through a period of extreme illness. While
in Hastings, the award went to Margaret Green who was nominated by
her granddaughter for looking after her and her 3 sisters, keeping
them out of Social Services' care. She was presented with her
award by Care at Home Services partner Dan McDowell.
Deborah commented "I was really pleased that we were able
help support and celebrate the achievements of so many local
unsung heroes, particularly those in the 'Care of the Year'
category. Some of the nominations were truly inspiring".
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