Frequently Asked Questions
Answers to some of the common questions people ask
Q. If I ask you for help, does that mean I'll be losing all
my independence?
A. No, we only get involved as much as you want or
allow. We'll meet with you at the outset to discuss your
requirements and then tailor our service to your needs.
Q. I'm having a stay in hospital, can you help me when I
come out?
A. Yes, of course we can. However you need us to help we're
there. You control the extent to which we're involved and we're
used to helping out for short periods of convalescence. If you
need us long-term that's possible too but it is up to you.
Q. I'm not particularly wealthy - is it really possible to have home care and afford to stay in my own home? A.
There are a number of financing options available that don't
involve you having to sell your home. That's the whole point of
Care at Home Services - enabling you to stay in your familiar
surroundings rather than a formal care environment. You can start
by meeting the costs out of normal income, pensions and allowances
(depending on the level of help required). Q.
Is there any government funding I can investigate? A. The
Government and local authorities provide financial assistance,
advice and other forms of support to elderly, sick and disabled
people who need help with their personal care or nursing.
Assistance may vary between different areas of the UK.
Q. Will I have
the same carer?
A. There is
generally a team of carers working within each area, and you may
have one or more carers visiting you from within this team. If
more than one carer visits you, it does tend to work better as
there will be less disruption to your service when one is away on
scheduled or emergency leave.
Q. Is
there a vetting process in place for job applicants? A. We are
an equal opportunities employer and we actively encourage
diversity in the workplace. We do not discriminate on the grounds
of gender, race, ethnic origin, disability,
sexual orientation, religion or belief, age and offences previously
committed that do not create a risk to children and vulnerable
adults. For successful applicants, we do request a criminal
records disclosure from the
Criminal Records Bureau (CRB), which will highlight ANY previous
criminal record, to assess the suitability of applicants
for employment in positions of trust. Q. How do you ensure
that carers are suitably qualified? A. Our management team is highly skilled in the provision of care and
we have been providing a high quality care service locally since 1982. We
hold the qualifications necessary to support all carers in undertaking an intensive training programme and in achieving the standards required by the Care Quality Commission (see our excellent results by viewing the CQC
Reports for Care at Home Services (South East) Ltd. There is
ongoing training and development to ensure the continued competence and capability of each member of the care staff.
Q. Is Care at Home Services (South East) Ltd
registered with the appropriate bodies and professional
associations?
A. Yes, we are registered with the Care Quality Commission.
We are also a member of the United Kingdom
Home Care Association (UKHCA), and a member of the Kent Community
Care Association (KCCA).
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