Environmental, Social and Governance (ESG)

The Care at Home Services (South East) Ltd Group has a robust approach to Corporate Social Responsibility (CSR) and our CSR policy covers how we align our activities with the Public Services (Social Value) Act 2012 alongside the expectations of our stakeholders in relation to our economic, social and environmental impacts.


Care at Home Services is ESOS registered (Energy Savings Opportunity Scheme).

Efficient Use of resources

Group-wide, we have mapped out, and commenced, a major programme of digitalisation of our care services, recognising that a working platform reliant on technology, rather than paper, was the way forward for all our offices and locations to protect our environment and reduce carbon footprint. 

Carbon/Greenhouse gas emissions reduction

  • We promote car sharing by pairing car drivers with walking carers;
  • In 2021 – group wide we invested in a brand-new fleet of lower carbon emitting vehicles and a stock of Electric bikes to trial across our urban conurbations.

Given the critical nature of our services, our Board reluctantly concluded that it remains potentially unsafe to rely on a fully electric fleet (range and recharging restrictions); but we will consistently monitor improvements in infrastructure for electric vehicles and consider the feasibility of this approach for the future.

Sustainability – Waste Management & Pollution Prevention

  • Staff receive extensive training on recycling/use of sustainable materials/single use plastic items/food waste etc. and how to support their Service Users in these aspects;
  • Care planning – our calls are clustered geographically to reduce unnecessary driving;
  • Meetings are undertaken using teleconferencing, video conferencing – with commissioners, internal company officers wherever possible;
  • We have a network of companies which we use to recycle paper, inkjet and laser cartridges and other disposable supplies.

Ethical Sourcing

  • We shall strive to purchase products that have reduced environmental impact during their life-cycle, from suppliers that demonstrate environmental and social responsibility;
  • We use local companies wherever we are able to do so.

Social (Corporate Responsibility)

Personnel and Staffing

We always aim to recruit and employ local people to deliver our service so that:

  • travel time and costs are reduced;
  • we contribute to the economic prosperity of the areas in which we work.
  • Our staff have commonality with our service users which is an important part of social support for vulnerable adults


We work alongside the National Apprenticeship Service, Skills Funding Agency to develop opportunities for people to undertake Apprenticeships / Traineeships, utilising the Apprenticeship levy fund.

Equality & Diversity

We actively operate both an Equal Opportunities Policy and a Diversity Policy in accordance with existing legislation.

  • Employees are offered clear and fair terms of employment including the opportunity to undertake formal QCF qualifications;
  • Staff are supported with literacy during recruitment and training processes;
  • Staff with recognised disabilities are supported and accommodated for work with relevant posts and appropriate equipment.
  • We pride ourselves on our zero gender pay gap for our community care staff

Improved Health & Wellbeing

We have listened to what our staff would like in terms of additional staff benefits, and have introduced:

  • Early pay and Hastee pay– to provide for pay advances to cope with unexpected bills;
  • Blue Light Card – offers discounts on purchases with national shopping outlets and services;
  • Moped/car rental schemes to keep people in work.

Charitable Support

The Group CEO Deborah McDowell, continues to provide mentoring support to the Homecall Charity for the visually impaired in Bexhill, having been a trustee and business supporter since 2009, having initially provided a £10000 donation to secure the charity’s future.

Subsequently, in 2019, the company donated a cash matching donation of £7200 to the Pickering Foundation in Tunbridge Wells, which operates as a Cancer Drop-in Centre.


Independent, family-owned and managed

Since its formation in 1993, as a privately owned family partnership, the organisation has been owned and managed by its original founding family.  We incorporated in 2010. The principal shareholders still retain control of the company.

Board of Directors

We have a completely gender-balanced Board of Directors. The directors are specialists and/or qualified professionals in their own fields: corporate finance, legal, personnel as well as being multi-skilled and experienced leaders and managers with cumulatively nearly a century’s expertise in the healthcare sector!

Employee relations

Our staff are our single most important company resource. We are a people business. We recruit, train, retain and reward good people. And by doing so, we ensure that the care we provide is as good as we can achieve.

So, we manage our staff via smaller regional managerial teams, closer to the frontline of care, and we ensure these regional teams consult, discuss and regularly meet their branches and carers. And that, in turn, they represent and pass on the input and opinions of all their co-workers, which the Board reflects in the company’s decision-making.

Employee compensation

Within the limits of our funding envelope – which remains primarily dictated by English public sector budgets – we aim to be amongst the top paying care companies.  This includes pay equity for employees of all genders. We conduct pay equity audits and these results are available to the public, our customers and our suppliers for review. ESG Relative Performance Measurement (compared to peers, on the basis of key figures the company considers relevant)